The Process

• Consultation
  
  • No two customers are exactly alike. Direct Mail Partners takes a Consulting Approach with each of our clients by first identifying their challenges. Once these challenges have been identified, we conduct a discovery analysis of the various business processes and other factors creating the situation. The issues and their underlying factors are mapped to our client’s needs.
• Solution Development
  
  • Only after determining our client’s needs does Direct Mail Partners begin to develop a solution. This allows DMP to approach each client’s situation as an opportunity to demonstrate our expertise and the creative solutions our customers have come to expect. Our solutions incorporate best business practices and lean production processes. Core strengths of our Automated Document Electronic Production Technology (ADEPT) system. The result is an efficient, cost saving, sustainable solution that includes the accountability inherent in the piece level production tracking and reporting provided by our ADEPT system.
• Solution Presentation
  
  • Once our solution is fully vetted and designed, we meet with the client to present our solution with a formal proposal outlining the details along with the associated costs. Our pricing is firm, allowing our customers to know and budget exactly the services provided and the line item costs for each service.
• Implementation
  
  • Direct Mail Partners prides itself on exceeding customer expectations by implementing our solutions on time and as promised. Specific procedures are written for each customer project, insuring all employees are thoroughly trained and each project is accurately implemented from the first day of production forward.
• Continuous Feedback
  
  • We value every client. This value is demonstrated in the close working relationships we develop with each of them. Constant monitoring and feedback from our Automated Document Electronic Production Technology (ADEPT) system provides continual feedback of transactional production statistics that becomes the basis of ongoing interaction with our clients to determine additional enhancements and improvements. With Direct Mail Partners you can rest assured, because we always deliver on our promises.